Are you seeking a rewarding role with a respected food and wine distribution company? The Customer Service Coordinator position offers a full-time, permanent contract with a salary between £30,000 and £32,000 per annum.

This role includes 25 days of holiday plus public holidays, a pension scheme, product discounts, bonuses and a relaxed dress code. Previous SME or food sector experience is a plus but a positive, can-do attitude is equally valued.

Day-to-day responsibilities

As Customer Service Coordinator, you’ll be the essential link between sales, warehouse, transport, and technical teams while handling order processing and supporting both wholesale and retail clients.

You’ll manage customer communications, handle complaints, process orders and credits, solve delivery issues and provide product information in a fast-moving environment.

Your responsibilities also include onboarding new customers and updating them on schedules or changes, ensuring exceptional service across all interactions.

Being well-organised, solution-focused and an excellent communicator will help you succeed in this varied and dynamic role where no two days are the same.

Why consider this job?

The main selling points are job security, a strong salary and genuine growth opportunities in a collaborative team setting. The employer provides 25 days of leave plus bank holidays, which is above average for this sector.

Company benefits, including pension contributions, staff discounts, casual dress and a performance-based bonus, all contribute to a supportive and engaging atmosphere.

What could be improved?

As this is an on-site only position, there’s no remote work flexibility, and you’ll need to adapt to a set work schedule which can include some weekend hours.

The working hours may fluctuate, and during training, you will be required to work standard weekdays, which might pose a challenge for candidates seeking traditional hours long-term.

Final thoughts

If you have some relevant experience or a passion for food and customer service, this opportunity is worth considering. The benefits package, team environment and potential for personal growth make it a practical choice.

Reliable, organised individuals who can thrive in a fast-moving setting will appreciate both the rewards and challenges of this role. If these traits describe you, consider applying today!