The Awards Customer Service Executive role with Money 20/20, offered as a full-time, 6-month fixed-term contract, is a fantastic opportunity. While the salary isn’t specified, the position promises an engaging workplace with significant development prospects and company-backed benefits. This job best suits individuals with strong communication, attention to detail, and a genuine drive to enhance customer experiences.

What You’ll Do Day-to-Day

If selected, you’ll be the first point of contact for Money20/20 Awards entrants. Expect daily email, live chat, and telephone interactions to resolve customer queries.

You’ll manage the customer service process end-to-end, ensuring smooth onboarding and quick issue resolution, working closely with internal departments when needed.

The job covers everything from answering entrant questions about rules and submissions, to collaborating with sales and product teams to resolve unique challenges.

You’re expected to provide a professional yet personable approach, answering all queries within a dedicated 24-hour period.

Your role also entails supporting awards delivery on event days and providing feedback to other teams to refine overall processes.

Avantages liés à l'emploi

This job hands you a chance to develop customer relationship management skills in a respected global organisation. Feedback and learning from senior colleagues are readily available.

With bespoke training and career development resources, the company supports your professional growth across their vast network.

Inconvénients de l'emploi

One challenge may be the contract’s limited duration, which can affect long-term employment stability.

The role’s nature means you’ll need to manage multiple communications and sometimes work outside standard hours close to awards events.

Verdict final

If you’re looking to build skills, gain prestige, and work in a forward-thinking environment, this opportunity stands out. For those who value career progression and thrive in customer-focused roles, this position is a smart move—despite its temporary nature.